Shipping policy

At Dehour, we are committed to providing a smooth, reliable, and hassle-free shopping experience. We aim to process and deliver every order as efficiently as possible while keeping you informed throughout the shipping process.

1. Shipping Charges

We are pleased to offer FREE Standard Shipping on all orders, with no minimum purchase required. There are no additional standard shipping fees at checkout.

2. Order Processing

All orders are processed within 1–3 business days after your order is successfully placed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note: Processing times are separate from estimated shipping and delivery times.

3. Shipping & Delivery Times

We use standard shipping services to deliver orders safely and efficiently.

Shipping Method: Standard Shipping
Shipping Cost: FREE
Estimated Delivery Time: 7–8 business days after dispatch

Delivery estimates are not guaranteed and may vary depending on your location, carrier operations, customs clearance, public holidays, or unforeseen circumstances beyond our control.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and relevant tracking details.

You can use this information to monitor your shipment through the carrier's official tracking website.

Please allow some time for tracking information to become available after dispatch, as carrier systems may take time to update.

5. Lost, Missing, or Damaged Packages

Your satisfaction is important to us. If your order arrives damaged or you believe your package has been lost during transit, please contact our support team at info@dehour.com.

For damaged or incorrectly delivered packages, please notify us within 7 days of delivery and include your order number, a description of the issue, and relevant photographs where applicable.

Our team will review your case, coordinate with the shipping carrier when necessary, and arrange an appropriate solution, which may include a replacement or refund.

6. Shipping Address Accuracy

To ensure successful delivery, please provide a complete and accurate shipping address when placing your order.

Double-check your street address, house or apartment number, postal code, and contact information before completing checkout.
If you notice an error after placing your order, contact us immediately at info@dehour.com.
We will do our best to update your shipping details before dispatch, but changes cannot be guaranteed once an order has been shipped.

Dehour cannot be held responsible for delivery delays or unsuccessful deliveries caused by incorrect or incomplete shipping information provided at checkout, except where required by applicable law.

7. Unexpected Shipping Delays

Although we work hard to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including:

Weather conditions or transportation disruptions
Customs inspections and clearance procedures
High shipping volumes during peak seasons
Carrier delays or logistical disruptions

We appreciate your patience and understanding in these situations. If your shipment is taking longer than expected, please contact our support team for assistance.